Our Store Policies

Things You Need to Know

We founded Duncan's Wood Shop with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

 

Shipping & Handling

Shipping costs includes our packaging and handling fee. All in stock products ship within 24 hours of your order.  We use the United States Post Office first class mail so your order arrives within 3 - 5 business days. orders over $100 ship free.

 

Refunds & Returns

Everything we make is unique, a one-off. They are also all handmade. If, however, you feel you're not getting your money's worth, please let us know so we can arrange a return and refund.